Flowers Hatton Privacy Policy for Customers

Name: LIMONCELLO
Brand: Flowers Hatton
Price: 65.00 GBP
Availability: InStock

Introduction

This Privacy Policy sets out how Flowers Hatton collects, uses, and protects your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws. This policy applies to all customers placing orders for Flowers Hatton’s products and services in Hatton and the surrounding districts.

What Data We Collect

When you place an order or interact with Flowers Hatton, we may collect and process the following types of personal data:

Contact Details: Name, address, delivery address (if different), and phone number
Order Information: Details about the products and services you order
Payment Information: Details necessary to process payments (processed via third-party payment providers; we do not store full card details)
Communications: Correspondence exchanged by email, phone, or in writing, including queries or complaints
Technical Data: Limited data collected from website visits, such as IP address, browser type, and usage data (collected via cookies and analytics tools as permitted by law)

Lawful Basis for Processing

We process your personal data based on the following lawful grounds, as defined by GDPR:

Contractual Necessity: To process and deliver your orders, provide related services, and manage your account
Legal Obligation: To comply with applicable legal, regulatory, and tax requirements
Legitimate Interests: To communicate updates about your order, improve our services, and ensure the security of our operations
Consent: Where required (for example, in relation to optional marketing communications), your data will only be processed with your explicit consent. You can withdraw consent at any time.

How We Use Your Data

Flowers Hatton uses your personal data solely for the following purposes:

To accept, process, fulfil, and deliver your orders
To communicate with you regarding your order status, delivery, and support queries
To improve and personalise your customer experience with us
To manage administrative tasks, such as accounting or resolving disputes
To comply with legal responsibilities and regulatory requirements
With your consent, to send you marketing communications about offers or new products (always giving you the right to opt-out)

Data Processors and Third Parties

Flowers Hatton uses trusted third-party service providers (known as 'processors' under GDPR) only when it’s necessary for the purposes outlined in this policy. Examples include:

Payment processors to handle your transactions securely
Courier and delivery partners to fulfill your orders
IT support and cloud hosting providers for secure storage of order records
Professional advisors (such as accountants or legal consultants) where required

All processors are carefully selected and contractually obliged to protect your data in line with GDPR standards. Data will not be sold or transferred to unrelated third parties except as required by law.

How Long We Keep Your Data

Your personal data will be retained only for as long as necessary to fulfil the order, provide services, and meet legal obligations. Typical retention periods are:

Order and transaction records: Retained for up to seven years to comply with tax and financial regulations
Enquiries and correspondence: Retained for up to two years after resolution to ensure quality of service and handling of any potential issues
Marketing consent records: Retained until you unsubscribe or withdraw consent

After the applicable retention period ends, your data will be securely deleted or anonymised.

Your Rights Under GDPR

As a Flowers Hatton customer, you have the following rights regarding your personal data:

Right of Access: You may request a copy of your personal data held by us
Right to Rectification: You may update or correct inaccurate or incomplete information
Right to Erasure: In certain circumstances, you can request deletion of your data ('right to be forgotten')
Right to Restrict Processing: You can ask us to restrict or limit the way we use your data
Right to Data Portability: Where applicable, you may receive your data in a structured, commonly used format
Right to Object: You can object to data processing carried out on the grounds of legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time

To exercise any of these rights, please contact us at the details provided when you place your order. We will respond to your request in line with legal obligations and within the timeframes specified by GDPR.

Security Measures

We take appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes physical, electronic, and managerial safeguards. All staff and third-party processors are trained and obligated to handle your data confidentially and securely.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to customers where appropriate. You are encouraged to review the policy each time you place an order or interact with us.

Contact and Complaints

If you have questions about this policy or concerns about the way your personal data is handled, please get in touch with Flowers Hatton via the contact details provided during your order. You also have the right to lodge a complaint with your local data protection authority if you believe your data rights have been infringed.