At Flowers Hatton, we take pride in being a trusted local florist for households and businesses in the area. Your satisfaction is our number one priority, and we back every delivery with our fresh flowers guarantee. With careful sourcing and skilled floristry, we strive to ensure every bouquet arrives vibrant and in prime condition. Should your experience fall short of expectations, our clear returns and complaints process is here to help.
If your order arrives with visible damage or is notably wilted, we ask you contact us as soon as possible after receiving your flowers. To help us resolve such issues efficiently, please retain the original packaging and, if possible, take a photograph of the condition of the flowers upon delivery. This helps us investigate and assists with any required replacements or refunds.
We guarantee that your fresh flowers from Flowers Hatton will last at least 5 days from the date of delivery, provided normal care is followed. Certain delicate or seasonal varieties may have a naturally shorter lifespan, but we always inform customers in advance when this may be the case. If your flowers do not meet this standard of freshness, do not hesitate to reach out so we can make things right.
Your peace of mind matters to us. If you report an issue with your order within 24 hours of delivery—such as damaged goods, poor freshness, or missing items—we offer the following options depending on your preference and the specific situation:
Refunds are processed promptly using your original payment method. Please provide any relevant order details and supporting photos to help speed up the process.
If you are dissatisfied with any aspect of your order or our service, we encourage you to let us know as soon as possible. Please provide your order details, a clear description of your concern, and any photographs if available. Our customer care team aims to respond within one working day. We will investigate the issue, discuss your concerns, and agree a satisfactory solution, whether it's a fresh delivery, refund, or another suitable arrangement.
As a florist rooted in the Hatton community, we value every customer and every place our flowers brighten. We are dedicated to delivering both outstanding blooms and outstanding service, ensuring every household and local business receives the freshest flowers possible. If you ever have a concern with our flowers or service, please reach out. We are always here to help, and we are grateful for the trust our Hatton customers place in us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
