Welcome to Flowers Hatton. These Terms & Conditions ("Terms") govern your access to and use of our online flower delivery services in Hatton and the surrounding areas. By placing an order through our website, you confirm that you have read, understood, and agree to be bound by these Terms. Please review them carefully before making an order. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all orders placed with Flowers Hatton by customers residing in or requesting delivery to Hatton and neighbouring locations. These Terms are designed to ensure clarity and fairness in every online transaction you undertake through our platform.
1. Product Selection: To order flowers or related products, browse our comprehensive selection on the Flowers Hatton website. Individual product pages will display available options, descriptions, and pricing. Please ensure you select the correct product, quantity, and any specific variations or add-ons before proceeding.
2. Order Submission: Add your chosen items to the shopping basket and proceed to checkout. You will be prompted to enter delivery details, preferred delivery date (subject to availability), and gift message if required.
3. Order Confirmation: Once you review your basket and submit payment information, Flowers Hatton will send an order confirmation to the specified email address or via your account dashboard. This confirmation acknowledges receipt of your order but does not constitute acceptance; a formal acceptance occurs when your items are dispatched.
4. Delivery Fulfilment: Orders are processed promptly, and arrangements for delivery in Hatton and surrounding areas are initiated based on your requested schedule and our capacity. Flowers are subject to seasonal availability; where necessary, substitutions with flowers of similar value and quality may be made.
1. Accepted Payment Methods: Flowers Hatton accepts a variety of secure payment methods, including major debit and credit cards, and may also incorporate alternative payment options as specified at checkout. All payments must be received and cleared before delivery is completed.
2. Payment Security: All online transactions are processed through secure payment gateways that use encryption technology to protect your data during payment transmission. Flowers Hatton does not store or have access to your full payment details.
3. Pricing and VAT: All prices displayed are in GBP and include VAT where applicable. Delivery charges will be calculated and displayed at checkout before you complete your purchase. We reserve the right to amend pricing for products or delivery at any time; however, the price paid will be as confirmed at the time of order.
1. Customer Cancellations: Should you wish to amend or cancel an order, please notify Flowers Hatton at the earliest opportunity. Customer cancellations are accepted up to 24 hours prior to the scheduled delivery date. Orders cancelled outside this timeframe, or after dispatch, cannot be refunded due to the perishable nature of flowers.
2. Amendments: Amendments to orders (e.g., changes to delivery details or personal messages) may be accepted prior to dispatch, subject to our operational capacity and product availability. Please contact us promptly if you need to amend an order.
3. Cancellation by Flowers Hatton: In the unlikely event that we are unable to fulfil your order due to unforeseen circumstances such as non-availability of stock or delivery constraints, we reserve the right to cancel your order. You will be notified promptly, and any payment made will be refunded in full.
1. Delivery Area: Flowers Hatton delivers to all addresses within Hatton and designated surrounding areas. For outlying locations, delivery feasibility will be indicated during checkout or upon inquiry.
2. Delivery Timescales: While we strive to deliver on your preferred date, delivery dates cannot be guaranteed, especially around peak periods. Deliveries are made Monday to Saturday, excluding bank holidays unless otherwise stated. Standard cut-off times apply for same-day or next-day delivery options, subject to flower availability.
3. Delivery Instructions: Customers are responsible for providing accurate recipient address details and ensuring there is someone available to accept the delivery. If no one is present, flowers may be left with a neighbour or in a safe place, at the discretion of the delivery driver unless you expressly instruct otherwise. Flowers Hatton cannot take responsibility for loss or damage after delivery has been completed as per your arrangements.
4. Non-Delivery: In the unlikely event of non-delivery, please notify us as soon as possible. We will investigate promptly and arrange a suitable resolution, which may include redelivery or refund, depending on the circumstances.
1. Flower Quality: We take pride in sourcing and arranging high-quality flowers for every order. Please note that fresh flowers are perishable and may vary in colour, size, and form from the images displayed online due to natural variations.
2. Substitutions: While every effort is made to supply your chosen product, some flowers or components may not be available due to seasonal variations or supply challenges. In such cases, substitutions with items of equal or greater value will be made, aiming to maintain the style and character of the original arrangement.
3. Care Instructions: Care guidance is provided with each delivery to help prolong the freshness of your flowers. Flowers Hatton is not responsible for reduced lifespan due to improper care after delivery.
1. Returns Policy: Due to the perishable nature of flowers and floral arrangements, returns are only accepted where an item is faulty, damaged upon arrival, or wholly unfit for purpose. Please contact us within 24 hours of receipt, providing photographic evidence where appropriate, so we may investigate and propose a resolution.
2. Refund Process: If a full or partial refund is agreed upon, it will be processed via your original payment method within a reasonable timeframe. Refunds may take several working days to clear, depending on your bank.
3. Further Complaints: Should you have any reason for dissatisfaction following the resolution of a complaint, you may request further review by manager-level staff for reconsideration. Flowers Hatton is committed to ensuring every customer is treated fairly and reasonably.
1. Limitation of Liability: Flowers Hatton’s liability for any claim arising from the supply of goods or services is limited to the value of your order. We are not liable for loss of profits, business, goodwill, data, or any indirect or consequential losses incurred as a result of using our services.
2. Events Outside Our Control: We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including but not limited to extreme weather, strikes, supply chain disruptions, or acts of God. Every effort will be made to fulfil your order as promptly as possible in such circumstances.
By placing an order with Flowers Hatton, you confirm that:
- You are at least 18 years of age
- You have provided accurate and complete delivery information
- Where applicable, you have the recipient’s consent to pass on their details for delivery purposes
- You will not use the Flowers Hatton website for any unlawful or prohibited purpose
All content and images displayed on the Flowers Hatton website, unless expressly stated otherwise, are the property of Flowers Hatton or its licensors. These may not be reproduced, distributed, or used for commercial purposes without our explicit written permission.
Flowers Hatton will process any personal data you provide in accordance with our Privacy Policy and all relevant data protection laws. We respect your privacy and only use your information to process orders, communicate delivery information, and, where opted in, to send marketing communications.
Flowers Hatton reserves the right to update or modify these Terms at any time. Any changes will take effect immediately upon posting on our website. It is your responsibility to review our Terms before placing each order to ensure you agree with the latest version.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions or require further clarification regarding these Terms, please use the contact methods provided on the Flowers Hatton website to reach our customer support team. We are here to assist you and ensure that your flower delivery experience in Hatton and surrounding areas is a positive one.
Note: These Terms & Conditions apply to all customers of Flowers Hatton, whether resident in Hatton or in any of the areas we serve nearby. Thank you for choosing Flowers Hatton for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hatton , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hatton .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
